The short version
Poyntr is an AI coaching platform. It is not therapy. Your employer pays for it but cannot read your sessions. You own your content. You can delete everything. Do not try to break it. English law applies.
Acceptance
By using the Platform, you agree to these Terms. If you are using it on behalf of an organisation, you confirm you have authority to bind that organisation. We may update these Terms with notice through the Platform or email. Continued use constitutes acceptance.
What the Platform does
Text and voice AI coaching. 85 behavioural detectors. Encrypted long-term memory. Coaching profiles and progress tracking. Microsoft Teams integration. Optional Microsoft 365 and Google Calendar integrations. Anonymised organisation analytics. Poyntr is not a substitute for therapy, counselling, or medical advice. If you are in crisis, contact emergency services or a crisis helpline.
Eligibility and accounts
Age. You must be 18 or older for enterprise use. Institutional deployments for young people operate under separate agreements.
Access. Accounts are created via invite code or your organisation's identity provider (e.g. Microsoft Entra ID). You are responsible for your credentials and all activity under your account.
Accuracy. Provide accurate information. We may suspend accounts with misleading details.
Subscriptions
Model. Access is through organisational subscriptions. Your admin manages seats and payments. You do not pay directly unless otherwise agreed.
Seats. Each subscription has a defined seat count. Exceeding it may result in suspended access until upgraded.
Renewal. Auto-renews each billing period. Cancel before the end of the period. No partial refunds.
Acceptable use
Use the Platform for coaching, self-reflection, and professional development. Do not generate harmful content, reverse-engineer our systems, use bots, share credentials, impersonate others, access other users' data, circumvent policies, disrupt infrastructure, upload malware, or violate any law. Rate limits and usage caps are enforced for fair access.
AI coaching content
AI-generated. All responses are AI-generated. They are designed to be thoughtful but are not infallible. Treat them as one input in your thinking, not definitive advice.
Not professional advice. This is not medical, psychological, legal, or financial advice. Consult qualified professionals for specialist decisions.
Crisis detection. The Platform detects indicators of distress, self-harm, or suicidal ideation. It provides crisis resources and may alert designated staff per your organisation's escalation policy. It supplements but does not replace professional crisis intervention.
Detection privacy. Behavioural detection personalises your coaching. Individual results are never shared with your employer as identifiable data.
Optional integrations
Calendar. You may optionally connect a Microsoft 365 or Google calendar (Work, Personal, or both). Authorisation is via OAuth 2.0. We never see or store your account password.
Your control. Each connected calendar has its own "Coach reference" toggle. Personal calendars default to off — your personal events are invisible to the coach until you turn the toggle on. You can also exclude individual events or disconnect the calendar at any time from Settings.
Scope of access. We read event metadata only (title, time, organiser, location). We do not read mail, files, contacts, or event bodies. We do not write to your calendar, create events, or send invitations on your behalf.
Disconnection. Disconnecting a calendar immediately revokes our OAuth tokens, cancels any live update subscription with the provider, and deletes the calendar's cached events and tokens from our systems.
Provider terms. Use of Microsoft 365 data is subject to Microsoft's API Terms of Use; use of Google Calendar data is subject to the Google API Services User Data Policy, including the Limited Use requirements. We comply with both.
Privacy
Governed by our Privacy Policy. Key points: all conversations encrypted with per-user keys. Your employer sees aggregated analytics, never individual content. We do not sell or share your data for advertising. You can export or delete your data at any time. UK GDPR and DPA 2018 compliant.
Intellectual property
Ours. The Platform, algorithms, detection models, UI, and documentation are owned by Poyntr Ltd. These Terms grant you a limited right to use the Platform, nothing more.
Yours. You retain ownership of your content. You grant us a limited licence to process it for coaching delivery (analysis, memory, response generation). We never use your content to train AI without explicit consent.
Feedback. If you suggest improvements, you grant us an unrestricted, perpetual, royalty-free licence to use that feedback.
Availability
We aim for high availability but do not guarantee uninterrupted access. The Platform may be unavailable for maintenance or circumstances beyond our control. We will give advance notice of planned downtime where possible. We may modify or discontinue features with reasonable notice.
Liability
The Platform is provided "as is" without warranties. We do not warrant AI coaching will be accurate or fit for any particular purpose. We are not liable for indirect, incidental, special, consequential, or punitive damages. Total liability is capped at the amount your organisation paid in the preceding 12 months. Nothing excludes liability for death, personal injury from negligence, or fraud.
Indemnification
You agree to indemnify Poyntr Ltd against claims arising from your breach of these Terms, misuse of the Platform, or violation of any law.
Termination
By you. Stop using it anytime. Delete your account via settings or contact your admin.
By us. We may suspend or terminate access for Terms violations, expired subscriptions, or risk to other users. Notice provided where practicable.
Effect. Access ceases immediately. Data retained per our Privacy Policy. You can request export or deletion before or after.
Governing law
Laws of England and Wales. Disputes subject to the exclusive jurisdiction of the courts of England and Wales.
General
These Terms plus the Privacy Policy are the entire agreement. Unenforceable provisions do not affect the rest. Failure to enforce a provision is not a waiver. You cannot assign your rights without consent. We may assign ours in a merger, acquisition, or asset sale.