Safeguarding intelligence

EVERYYOUNGPERSONDESERVESTOBEHEARD

A safe, private space for young people to talk. Live safeguarding alerts for the adults who protect them. Built for schools, PRUs, youth services, and local authorities.

Book a safeguarding review See how it works

58 youth-tuned detectorsacross text, voice, and journal · 15 critical-risk codes checked live, every turn.

Set crisis responseswritten by clinicians, reviewed by your DSL before any action

9 settings tuned to your schoolPRU, SEND, hospital, boarding, child in care, young carer

UK-only datastrong encryption · never used to train AI

The reality

The systems meant to support young people were built for a different era

Pastoral teams are stretched. CAMHS waiting lists run for months. Most young people who are struggling never tell anyone. Not because they don't want to. Because they don't know how, or who, or whether it's safe.

In a class of thirty

6 will be struggling1 in 5 (NHS Digital, 2023)

3 will not reach any supportunder 50% (Children's Commissioner, 2024)

78,577

young people already waiting over a year for help.

That’s 2,619 classrooms of thirty.

YoungMinds, 2024

How it helps

Three problems. One platform.

We spent a long time talking to DSLs, pastoral leads, and young people before building anything. These are the three things they kept asking for.

For the young person

Young people need somewhere to go at 2am on a Tuesday.

Most of the time, when a young person is ready to talk, it isn’t during office hours. It’s late at night, in the middle of a panic, or not at all. Poyntr is there whenever they’re ready. Text, voice, or a personal journal. No appointment. No waiting list.

Each character is tuned to where it’s used. In a PRU, the approach is trauma-informed. In special schools, it’s built for neurodivergent students. In hospital schools, it knows the medical context. Not one product with toggles. Different conversations.

For the safeguarding lead

DSLs need to know what they would otherwise miss.

We check every conversation for safeguarding signals, not just keyword matches. We watch for the patterns a teacher might catch over weeks of one-to-one contact. We do this for every student, every session, in real time.

When something needs attention, your DSL gets a clear summary. Not a wall of conversation logs. What we found. How urgent it is. Just enough to act. Different staff see different things. Most staff never see what students said at all.

For the teacher

Teachers want to help but don’t know what they’re looking at.

The teacher who sees a student every day often has the best instinct that something is wrong, but the least information about what to do. We share how a student thinks. We never share what they talked about.

How they think. How they like to talk. Whether they need warm-up time, or respond better to direct questions. After five sessions, we share these patterns with their teachers. Teachers never see dates, topics, emotional details, or conversation content.

For the young person

Their space. Their pace. Their safety net underneath.

Designed for young people aged 5 and above from the start. Not an adult product with a younger skin. Safeguarding runs silently under everything they do.

The Den

HelpY

Biscuit

hey. how’s stuff?

school’s been really stressful lately

ah, that’s hard. is it more the schoolwork, or stuff with people?

both honestly. i just feel like i can’t keep up

ah. which one’s felt worst this week?

tell me what’s up…

Six ways in

Text or voice

Talk however feels right. Switch mid-conversation.

A personal journal

Their own space to write. No replies. Safeguarding signals are still checked, the same as in chat or voice.

Wellbeing games

Short games for tough moments. Practising regulation, focus, and decision-making through play.

Mood check-ins

Quick. Optional. Patterns over a week or month, in their own words.

See themselves

Optional. How they think, in words that make sense to them.

One tap to a real person

Their safeguarding lead, head of year, or counsellor. Whenever they want.

For safeguarding leads

See what matters. Nothing more.

Four tiers of access. Most users stay at Tier 1 and never need more. Every step up is logged. Higher tiers need a written reason and lock themselves after a fixed window. Tier 4, the full transcript, only Poyntr can approve. Built for the kind of scrutiny Ofsted brings.

AI summary

A safeguarding-language summary of the concern. No quotes. No names. Enough to decide what to do next.

WhoDSL · Deputy DSL · Pastoral lead · Counsellor

GuardEvery view logged.

Messages around the flag

A frozen excerpt around the trigger message. A few messages either side. Not the full chat.

WhoDSL · Deputy DSL · Pastoral lead · Counsellor

GuardEvery view logged.

Wider conversation

Extended context, about ten messages each side, for when the picture needs more.

WhoDSL or Deputy DSL only

GuardA written reason. Locks itself after 24 hours.

Full session export

For police requests, court orders, MASH, or Section 47 referrals. The whole transcript, watermarked.

WhoDSL requests · Poyntr super-admin approves

GuardDocumented legal basis. 72-hour access window.

Safeguarding queue

live

Possible self-harm signals

Year 10

Open4 min

Pattern escalation. 3rd flag in 12 days.

Year 8 · bullying

Acknowledged1 hr

Student wants to talk to a pastoral lead

Year 9 · manual referral

Open3 hr

Every view logged. Status changes tracked. Built for Ofsted scrutiny.

Where signals go

A young person is never alone with the AI

Every signal follows the same path. The young person isn’t told an alert was logged. That’s KCSIE-aligned. A trained person reviews before anything leaves your school.

What the young person seeswarm conversation · named character · KCSIE: alert never disclosed

What your DSL seessilent watcher · full record · only people decide

Young personspeaks openly to their named character
CharacterWillow · Hazel · Rowan · Cairn · Heather · Dew
Safeguarding monitorAI sees the pattern silently. The student is never told.
Designated Safeguarding Leada trained person reviews everything we noticed
MASH / local authorityonly when the DSL decides. Never automatic.

Honest by design

What Poyntr does, and what it will never do

We notice.

What young people aren’t yet saying. Across text and voice.

We don’t diagnose.

No diagnosis. No prescription. We don’t replace a counsellor or DSL.

We route.

We send what we noticed to your DSL, deputy DSL, or pastoral lead. With everything they need to act.

We don’t act without you.

Nothing leaves your school until a trained person has looked at it.

We document.

A clear record of what happened, and why. So you can show your working at any audit.

We don’t train on them.

A young person’s words are never used to train AI, target ads, or anything outside their care.

These aren't promises.

They're how the system is built.

What we won’t repeat

Engagement was the goal. The harms are documented.

We’re not the first AI surface a young person will meet. The platforms before us were built to maximise engagement. Safeguarding came later, after the harms started showing up in fines, lawsuits, and leaked internal documents. Every architectural choice in Poyntr started from those receipts.

Who it's built for

19 institution types. Not one product with toggles.

Each institution type works differently. The character’s tone. What we look for. What staff are called. How long sessions run by default. A PRU student and a boarding student have genuinely different experiences.

01Core schools

Standard companion. Standard detection. 60-minute sessions by default.

Secondary schoolsThe core platform. Self-consent at 13+.
Academies and MATsSame as secondary schools, with a trust-level overview for MAT leadership.
Sixth form collegesStandard configuration. Self-consent at 13+.
School sixth formsStandard configuration, scoped to the sixth form cohort.

Privacy & compliance

Designed for UK safeguarding law

Privacy isn't an extra we added later. From how we store data to how we ask the AI to respond, every decision starts with one question. Does this protect the young person?

EncryptionUK GDPR Article 32

A separate key for every student.

Each student’s data is encrypted with their own key, derived from a hardware security module. Never shared with other students, staff, or institutions.

Tamper-evident audit logKCSIE 2025 · Ofsted Education Inspection Framework

Every view, hash-chained.

Who saw it. When. Which tier. Why. Each log entry is HMAC-chained to the one before it, so any tampering breaks the chain. Built for Ofsted scrutiny.

ConsentUK GDPR Article 6, 8 · ICO Children’s Code

Age-appropriate consent.

Under 13, parents consent. 13 and over, students consent through onboarding. They can withdraw at any time.

ErasureUK GDPR Article 17 · Schedule 1 Para 18

Crypto-shred on request.

Messages. Memories. Voice. Journal entries. We destroy the per-user encryption key, which makes the data permanently unreadable. We only keep what UK safeguarding law requires us to keep.

Get started

Want to see it working?

We'll walk you through the student experience, the safeguarding dashboard, and how Poyntr fits alongside your existing pastoral provision. About 30 minutes.

Or email us directly at [email protected]